@gdaniel183 Did you use the Desktop installed program and bought the NC state download? The fee is to prepare the return, not to efile it. To efile a state from the Desktop program would be another additional 19.99 or you can print and mail state for free. Or did you use the Online version?
Either way, Contact Customer Service
5am-9pm Pacific Time Monday - Sunday
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
