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Get your taxes done using TurboTax
You may need to switch to a new browser. Make sure your return is saved in your TurboTax account and then sign out. Clear the cache and delete the cookies on your computer, open a new browser, sign back into your account and try again.
The IRS has discontinued the e-filing PIN option. To verify your identity for e-filing, you’ll need to use last year’s adjusted gross income (AGI). The e-filing PIN isn’t the same thing as the Self Select PIN or the IP PIN. Please click What happened to the e-filing PIN? to learn more.
If you continue to have problems, please click on the Contact Us form https://support.turbotax.intuit.com/contact/. We’ll help you connect with the right expert for your specific problem.
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February 14, 2020
8:51 AM