I will inform a TurboTax Moderator concerning the experience you had with support.
If you did not have an ID theft issue and did not receive an IP PIN in the mail from the IRS, then you do Not have to file your tax return using an IP PIN. Is your tax return being rejected by the IRS for not having a 6 digit IP PIN?
To e-file a tax return you have to enter either your 2015 AGI or the self-selected 5 digit PIN you used for e-filing the 2015 tax return.
