Too bad I can't see what you are doing (and this is all public to the entire world), I can only try to guess at what pages you are looking at..
if...IF... you are not using the Online "Free" version, you can talk to Customer Support during their working hours (PACIFIC time).
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
