Are you sure you have entered ALL of the income you earned by working in 2019? Go back to Federal>Wages and Income and make sure all of your 2019 W-2's are entered and entered correctly. Your child-related credits are affected in a very big way by how much income you earned.
Look at your 2019 Form 1040 to see the child-related credits you received
PREVIEW 1040
https://ttlc.intuit.com/questions/1901539-how-do-i-preview-my-turbotax-online-return-before-filing
Child Tax Credit line 13a
Credit for Other Dependents line 13a
Earned Income Credit line 18a
Additional Child Tax Credit line 18b
Child and Dependent Care Credit line 18d
https://ttlc.intuit.com/questions/1900923-what-is-the-child-tax-credit
https://ttlc.intuit.com/questions/1900643-what-is-the-child-and-dependent-care-credit
https://ttlc.intuit.com/questions/1899157-what-are-the-qualifications-for-the-earned-income-credit-e...
https://www.irs.gov/credits-deductions/individuals/earned-income-tax-credit/use-the-eitc-assistant
https://ttlc.intuit.com/questions/4499708-what-is-the-500-credit-for-other-dependents-family-tax-cre...
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
