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You must have purchased either the CD or the Download from TurboTax or an authorized TurboTax/Intuit re-seller.
If you purchased the software directly from the TurboTax website you can request a refund - Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
