You must have purchased either the CD or the Download from TurboTax or an authorized TurboTax/Intuit re-seller.
If you purchased the software directly from the TurboTax website you can request a refund - Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
This is the TurboTax website to purchase the desktop CD/Download editions - https://turbotax.intuit.com/personal-taxes/cd-download/
This is the H&R Block website for software - https://www.hrblock.com/tax-software/
