To find your download and your product key take the following steps
- Go to TurboTax.com
- Click on Products and Pricing
- At the bottom click Access My Downloads
- sign into your account and you will see your current year and previous year downloads
If you do not see them, this generally means you have more than one account. If so, you can use the account recovery to find the other accounts. Forgot your TurboTax Online User ID or password? - Community
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