You can call tech support and have them help you over the phone...weekday daytime hours)
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
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OR try the following:
1) A Microsoft update came out last night. TTX won't install while one is waiting. So check for, and install all MS updates first and reboot.
2) IF you downloaded the file from a Turbotax Account, Download the new TTX installation file that came out last night (..._080_ ... instead of ..._061_ ...). Make sure you copy the installation code at the same time.
3) This time....Rt-click on the installation file and select "Run as administrator" and see if that works. (
..but yes, you MUST be connected to the internet )
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Still won't load/install?
4) You can try the forceful uninstall to wipe every spurious file and folder for 2019 from TTX2019 before you attempt #3 again..
Follow the rigorous instructions here:
https://ttlc.intuit.com/community/installing/help/forcefully-uninstall-and-reinstall-turbotax/00/260...
Everything 2018 is now 2019....ANNNND at instruction #1, the path is garbled (I've reported it) You are going to:
C:\Program Files (x86)\Common Files\Intuit\TurboTax\TY19\PER\MSI
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Then try my #3 again
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or back to telephone support...
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
