Though you seem to be able to get in:
If you are using a Windows device...a few users have had partially installed Windows updates waiting for a reboot (two were issued this week) and that was blocking the full operation of the tax software. Try a full computer re-boot and then see what happens.
IF it's a MAC, then we might have to get one of the MAC people involved.
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
