@florianaargento
We don't have access to accounts in this PUBLIC forum. Call Customer Support for help:
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
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You probably have an auto charge you did authorize thru an "Advantage" account. Notifications were sent out about that purchase ~1month before the charge....but if you changed your email address, or if your spam setting was set high, you might have missed it. IF you don't want that charge to occur again next year, you need to log into your Advantage account and delete your selection:
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-update-or-confirm-the-info-in-my-...
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But if you DID want the TurboTax download program, it's waiting in your Advantage download area....make sure you update your profile and email address (if it's changed).
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
