Maybe you used a different account name?
Perhaps you have an additional account that you forgot about.
Recover your TTax User ID or password
https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-user-id-or-password
(Please note that the link may 'appear' to be truncated, however it will
work (if you hover your mouse over the link you will see the full link.)
More than one userID/password https://ttlc.intuit.com/community/account-management/help/how-many-turbotax-accounts-do-i-have/00/26...
Disclaimer: Not a tax professional. Information gathered from internet links. Anything dated in June 2019 was posted in prior years and is before the 2019 limits and changes.
