ricky4780
New Member

getting a denied access message and code

I am trying to login in from my last years account to file my current taxes and it won't let me login. I keep getting the code sent to my phone and when I type it in it brings me back to the login page with "null" in the username spot. I have been locked out for my attempts to login

Get your taxes done using TurboTax

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

 

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

 

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
ricky4780
New Member

Get your taxes done using TurboTax

That didn't work. I am getting this message every time i try to recover any one of my accounts 

 

AccessDeniedAccess Denied358112874965214qKHJ7pW1GgWyQv5/6xJbFCHmXl4VaH0LrN1CZ16zsN8kWRgU1j3/hFMebZCoizFXncSG/p8lHnw=

Get your taxes done using TurboTax

You are posting from desktop TT Basic--which does not require a user to "log in" -- so what is going on?  You should contact customer support.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time 7 days per week through October 25, 2019.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**