I wonder if something is wrong with the particular TurboTax server you are connected to.
You might have to call Customer Support...one thing they may recommend is to clear all cookies and temp files in whatever browser you are using (I hate that one myself....its' never worked for me), but other than that, they might be able to figure out what server you are connecting thru...or some other setting.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
