We are not sure how that happens. When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc. It probably says Printed or Ready to Mail?
Sorry but Printed or Ready to Mail means you have to print out your return and mail it to the IRS yourself. So it has not been filed yet.
He can try to efile it now. How to change from Mail to Efile
https://ttlc.intuit.com/community/e-file/help/how-do-i-change-from-mail-to-e-file-in-turbotax-online...
