IDnotify is part of the optional MAX bundle that you requested prior to filing your tax return in the File section of the program. See this TurboTax support FAQ for the MAX bundle - https://ttlc.intuit.com/questions/2924462-what-is-max
You could have removed this optional package from your account at any time before paying the TurboTax account fees and e-filing your tax return. See this TurboTax support FAQ on removing MAX - https://ttlc.intuit.com/questions/2924448-can-i-remove-max
You can cancel your membership with IDnotify by using the procedure in this TurboTax support FAQ - https://ttlc.intuit.com/questions/3319755-how-do-i-cancel-my-idnotify-services
Any further questions or concerns about billing or your account will need to be addressed by TurboTax support.
See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.
Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -
https://support.turbotax.intuit.com/contact/
Note: The Call option will not be available when TurboTax Support is closed.
