TurboTax Online can be used at no cost up until the point that you submit payment. Once payment has been received, the product is considered to have been used to prepare your taxes, regardless of whether you print or electronically file your return, or if it's rejected.
Submitting payment reflects your satisfaction with TurboTax Online preparation of your taxes,
Refer to the TurboTax article How do I request a refund for my TurboTax product? for information.
You can contact TurboTax and describe your experience. Refer to the TurboTax article How do I contact TurboTax?
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