Sometimes you need to clear your cache (that is, remove these temporary files) because a full or corrupted cache can cause problems in TurboTax. You can try these steps if you are using the online version:
- Clearing your Cache and Cookies
- Using a different browser
- Opening an Incognito Window
If you are using TurboTax Desktop, you will need to correct your return and/or update your program by following the onscreen instructions.
If you continue having issues you can check some of our common solutions. If your tax return can't be e-filed for some reason, TurboTax will let you know.
Please reach out again if your problem persists.
