You can't transfer 2024 into an already started 2025 return. You would have to start 2025 completely over. Where is your 2024 tax file? Are you using the Online version but used Desktop last year?
You can transfer it again but doing this will also clear out all your current entries. If you haven't filed, registered or paid you can try to clear and start over. This FAQ might be wrong, Clear and start over is now under Switch Products section.
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-onli...
