@Mikenp Hopefully you have not paid with a credit card or requested to have your fees paid from the tax refund
See this TurboTax support FAQ for removing the Live Assist - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-subscriptions/remove-turbotax-liv...
Otherwise -
You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue
Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)
