Please see this article for all of the Mac OS and other requirements for tax year 2025 if you haven't already, to ensure that your Mac meets all of the requirements for this year.
If you get to the screen that asks for your "keychain", it is asking for the password that you set for access to the computer.
In the alternative, if your device can't run TurboTax Desktop, TurboTax Online is a browser-based option that works regardless of the specific macOS version.
In addition, for the best experience, ensure your browser (Safari, Chrome, Firefox, or Edge) is updated to the latest version. Chrome generally works well with Mac. Clearing cache and cookies often helps as well.
If you have tried all of the troubleshooting steps offered and are still unable to install your product, please click here for information to contact TurboTax customer support.
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