some have multiple accounts. the 2023 app would only be in that original account. see this Turbotax guide for finding all your accounts. if unsuccessful, contact Turbotax support.
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...
also
https://ttlc.intuit.com/turbotax-support/en-us/help-article/security-risk/account-recovery-request-t...
