Do you have the Desktop program installed? How did you get the .tax2024 file? It can only be opened with the 2024 Desktop program. If you used the Online version and paid the fees you can ask Turbo Tax for the Desktop download. You will need a full Windows or Mac computer to install it.
How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991
