@user17571249430 You have not mentioned whether you are using desktop download software or if you are trying to use online TurboTax. If you are using desktop download software, you do not "log in" to an online account; you open the program that you downloaded by going to your own hard drive to open it, just like you open other programs on your computer.
If you are using online TurboTax:
Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...
Account Recovery
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
