For 2024 you had to buy the Download instead of a CD. It is the same as the CD version. You just install it a different way. You download the program, install it and then Activate it with the License Code. Sounds like you didn't get it installed right and probably ended up in the Online web version. The Online web/browser version is NOT the same as the Desktop program you install on your computer. Was there a black menu bar on the left side with the menu items, Federal, State, File etc. That is Online. The Desktop program is blue across the top and the menu items like Federal, State, Review, File go across the top.
I see people all the time that have bought the Download Desktop Software but then somehow ending up using the Online version and didn't know it. If that happened to you, you can move your Online file to the Desktop program and continue without paying for Online or needing to reenter your info.
Did you buy the Desktop program but accidentally get into the Online version? You need to download and install the Desktop program. Do you need help installing the Desktop program? How to get started with the Desktop program, install and activate it
https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbo...
How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991
