@Kennyc971 wrote:
They don't want to hear about overcharged and they add product to your bill that you declined. Then want to charge for it! Like tax assistance. Never used a person or asked for it. Decline in the beginning. I will inform my bank of the overcharged if you don't correct the matter.
Quite a few folks end up in LIVE TurboTax unknowingly and don't use it but are billed for it. There is a way to remove it prior to paying, but a lot of folks either don't realize it or don't ask for help in removing it prior to paying. This is a user community forum, so TurboTax Support won't see or do anything account-specific through this. Below I tell you how to reach Customer Support and how to escalate if necessary.
If you haven't already done so, you can speak to them by phone. If phone triage asks your issue, say "billing issue."
Support hours are 5AM-5PM Pacific, Mon-Fri this time of year.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
If you have already spoken to TurboTax Support, and if you wish to escalate your issue, you can file a complaint with the office of the the president of Intuit. They say they will get back to you in 1 business day. The contact form and a box for explanation of your issue is here:
https://www.intuit.com/company/contact/office-of-the-president/
