I think you should try reinstalling Turbo Tax. And update Windows. Reinstall and troubleshooting Turbo Tax for Windows.
https://ttlc.intuit.com/turbotax-support/en-us/help-article/reinstall-products/reinstall-turbotax-wi...
Otherwise call in, How to contact Turbo Taxhttps://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991
