Don’t know what his problem could be. The $45 was to buy the second state program since you already got AZ as the free state. Then you know it is $25 to efile each state return (including the first one). He shouldn’t need to buy the state again.
Did you say he was able to prepare his return but couldn’t efile it? Was there an error message or code? Was he able to submit it but it rejected?
How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991
