Did you download and install it on your computer? We see people that accidentally got into the Online web version instead of their Desktop program. Do you have the 16 digit License Code?
How to get started with the Desktop program, install and activate it
https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbo...
Where to find the License Code
https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973
