You do not get your free state program download until you request it. Click on Online at the top of the desktop program screen. Then click on Download State.
Or contact TurboTax support for assistance with this issue.
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...
