Are you in the Online version? The License Code is only for the Desktop Download program that you install on your computer. You can't apply the Desktop purchase to the Online version.
If you have a License Code, you need to install the program on your computer and can move your online return to the Desktop program. You can continue your return in the Desktop program without paying for Online.
How to switch…….
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...
Do you need help installing the Desktop program? How to get started with the Desktop program, install and activate it
https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbo...
