I got the 'hit a snag' error myself while preparing my personal return. I went Back a couple screens, then went back to File and Pay, and it worked.
Have you tried a Manual Update?
Some things that have resolved errors for other users:
- Run all TurboTax stuff on your C Drive
- Turn off anti-virus programs (here's How to Turn Off Anti-Virus Programs)
- Run in Administrator mode
- Change network security settings from Medium-High to Medium
Here's more info on Troubleshooting TurboTax Desktop Issues.
@kzc
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