Per this TurboTax Help Article, Can I pay with my refund? you must meet these qualifications in order to be approved:
- Your federal refund must be enough to cover your TurboTax fees.
- You must have a US address.
- You have to e-file.
- The name on the bank account needs to match the name on the tax return.
- You'll need to direct deposit your refund into a single account.
For contact information depending on the version of the product you are using, please see this TurboTax Help Article How do I contact TurboTax?
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