Thanks for the replies. Anyone who is still having an issue with entering Social Security, please try these troubleshooting steps:
See this help article for Windows troubleshooting instructions.
See this help article for steps to manually update TurboTax for Windows.
See this help article for troubleshooting steps for Mac issues.
See this help article for steps to manually update TurboTax for Mac.
If you confirmed that you have all of the minimum system requirements, you might also try clearing your cache and cookies.
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