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@Vanessa A 

@CatinaT1 

Is this a problem with the Live Assist or Live Full Service program?

 

@antrandi1 

In general, if you hire a tax expert, they have to do "due diligence" to make sure that what you are telling them is correct.  (So you can't lie to them and trick them to file a false return for you, for example.)

 

I suspect that, if you correctly selected MFS, that the due diligence function of the expert assistance program is not flexible enough to recognize this situation.  It wants you to upload the specified number of documents.  The software might not let you proceed without an upload, but it is a human who will review the documents.   If you are sure you are asking to file MFS, then I suggest that for those document requests, you could upload a photograph of a blank piece of paper with the words "I am filing MFS and you should not need my spouse's ID" and see if your expert asks for more. 

 

As a second possible problem, if you previously filed a joint return with your spouse using the same online account, their name and info is still attached to your account even if you select MFS this year.  It is recommended that you start over with a new online account (new user name and password, can be attached to the same email address).