No one on this forum can assist with a billing issue. You will need to contact TurboTax support for assistance.
Support is open from 5am to 5pm Pacific time, Monday thru Friday. Use the key words Billing Issue
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
