And....Do not confuse using online TurboTax with using the CD/download. Which software were you using? Premier is a version of the CD/download. "Premium" is a version of online software. They are not the same.
If you were using the CD/download then you need to be opening up the program from your own hard drive---the tax file is on your own computer. It is not online. If you already started a return using the CD/download then you do not go online to "log on."
https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac
https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/find-last-year-tax-data-file-...
If you are using online, then you need to be in the right online account and use the right user ID to find the return you started.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
