@ abtb00 wrote:
I am still not clear how do we complete our taxes without paying first. I need to be able to see the final situation of my tax return before e filing. But at that moment you will still not be paid. So how does it work...
Online TurboTax does not require any payment upfront. You can use it for free to prepare the return until the time you get to the payment section at the end. So you will be able to know your results before payment, and it will even let you preview your Form 1040 and Schedules 1-3 prior to paying. TurboTax does not charge you unless/until you decide to either print or efile it.
First of all, let me say that I don't work for TurboTax. I'm a fellow user that has been helping in the forum for lots of years. That being said, I do think I have some bad news for you, but I'll also tell you how to communicate with TurboTax Support. I don't think you will be able to pay the product fees out of the Federal refund if you have a foreign address. That payment method requires a USA address or a deployed military/diplomatic address. Review again the first FAQ that @xmasbaby0 provided you above. You will see that the second bullet point in that FAQ says "You must have a USA address."
Also see this additional FAQ below, which states "If you're deducting fees from your refund with the optional Pay With My Refund service, you'll need a U.S. or APO/FPO/DPO address."
FAQ: Can I efile with a foreign address?
https://ttlc.intuit.com/turbotax-support/en-us/help-article/electronic-filing/e-file-foreign-address...
Here's how you can communicate with the folks at TurboTax Customer Support to see what they suggest. If you can't phone, I'm also leaving an alternative.
Are you able to phone the US from your country; i.e. does your phone plan allow 800 numbers to the US? If so, you'll likely still have a phone charge, so be mindful if you are "on hold" for a long time.
In the FAQ below, when you choose "Online TurboTax", don't use the "set up a call" method, since they won't phone you in a foreign country. Instead, you should also see an 800 number in bold there.
Support hours: Monday–Friday, from 5 AM to 5 PM Pacific.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
If you can't phone from your country, do you have Twitter or Facebook? If so, you can use private direct messaging at one of those to contact a TurboTax Support representative.
https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax
