Are you in California? If you want to have the fees deducted from your refund you have to get Premium services. There is an extra $40 (45 in California) Refund Processing Service charge for that which you can avoid by paying upfront with a credit card.
In the Online version, If you are in California you need to remove the Premium Service first then pay with a credit card
https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-premium-services/00/26266
