You are confused. With online TurboTax you get one return per fee. Each user needs their own account and user ID. It is with the CD/download (desktop) software that you get five federal e-files. Online TurboTax is web-based----all of your files are stored online. If you use the CD/download, all of your files are stored locally on your own hard drive.
If you purchased the CD/download then you should have a sixteen digit license key. Do you have a license key?
We see people get confused and they keep logging in to online software which will require them to pay at the end. You need to use the desktop software. One way to tell if you are using the right software---your tool bar. Online software has the toolbar in a black vertical column on the left side of the screen. Desktop software has the tools up on the top of your TT screen.
You appear to be posting from online software instead of the desktop CD/download software that the license code is for. If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
