@js1237
As you can see above, I checked with Champ @DoninGA (thanks, Don!) who likewise has not seen this happen before if the instructions were followed exactly. We think you may be in the wrong section, and I don't know how you ended up there if you followed the detailed instructions I outlined above. Did you follow each step of the bulleted list of instructions exactly as I provided in my previous post to get to the Print Center, etc.? If so, this is very bizarre.
If you wish, you can speak to TurboTax Support by phone in realtime and ask an agent to follow along as you follow the instructions to open up your already-filed return, proceed to Tax Tools, then Print Center and walk through the remainder of the process to get to the PDF choices. The agent may be able to figure out what you are experiencing.
TurboTax Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
