If you followed the steps recommended by @DoninGA and @SteamTrain and are still not able to use Form 8936, try manually updating TurboTax Online as explained in this help article:
If you're having trouble updating your TurboTax 2023 for Windows Individual software using the "Check for Updates" method, here are instructions for how you can get the latest federal program update:
- Close TurboTax and all other programs except this browser window.
- Select this link to download the 264 MB update.
- Save the update file to your Windows desktop.
- Double-click the update file w_perrelsuperpatch... on your desktop to install the manual update.
Logging out of TurboTax and back in, changing browsers, or clearing your cache and cookies often helps.
@jeffrapp
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