Do the children have Social Security numbers? Are they showing up on top of your Form 1040 as dependents?
You do not "get" a refund of $2000 per child. The most that can be added to your refund is $1600 per child. That is the "additional child tax credit" which is refundable. First the $2000 per child is used to reduce your tax liability to zero. If your liability is at zero then what is left of the $2000 per child can be refunded ----up to $1600-----based on how much you earned from working. All of the child -related credits are based on income from working.
https://ttlc.intuit.com/questions/1900923-what-is-the-child-tax-credit
https://ttlc.intuit.com/turbotax-support/en-us/help-article/taxation/additional-child-tax-credit/L6x...
https://www.irs.gov/help/ita/does-my-childdependent-qualify-for-the-child-tax-credit-or-the-credit-f...
Look at your 2023 Form 1040 to see the child-related credits you received
PREVIEW 1040
https://ttlc.intuit.com/questions/1901539-how-do-i-preview-my-turbotax-online-return-before-filing
Child Tax Credit line 19
Credit for Other Dependents line 19
Earned Income Credit line 27
Additional Child Tax Credit line 28
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This answer has been verified for accuracy by an Intuit expert employee
