@SteamTrain
yes, in general, the desktop program in the online program do not share information. And the iOS app for iPhone or iPad is only a portal to the online version, so the iOS app does not share information with the desktop installed program.
however, in this case, it seems likely that the taxpayer has not actually installed the desktop program, and they are using chrome to access the website. In that case, @VolvoGirl may be correct that the taxpayer is inadvertently logging into two different online accounts.
