No one at TT or the parent company of Intuit or anyone on this public forum can help you with this issue. It is between you and the processing bank you used to process the refund. Usually if they cannot make the direct deposit to your bank account they would send out a paper check to the address on the return OR they send it back to the IRS if the check is returned. The processing bank does not handle state refunds at all ... that refund should have been sent to you directly. If the state could not make the direct deposit then they would also try to mail the check to the address on the return.
So ... did you check with both the IRS and the state ?
Use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
Use this TurboTax support FAQ to check the state tax refund status- https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund
