You have not attempted to post a complete question in the user forum---where it is very likely that we could answer.
You say you did not like contacting support, so not sure what you want. Do you want to upgrade and pay to talk to a tax expert? If you are using online software you can pay an extra fee to upgrade to "Live" and have help from an expert.
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-get-turbotax-live/00/27305
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
