Your post indicates you are using the TurboTax Free online edition. The Free edition does not support live assistance from TurboTax support. You can either upgrade to Plus or higher or you can ask your question on this forum and someone should be able to help you.
See this TurboTax support FAQ for how to upgrade using the online editions - https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/upgrade-switch-high...
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
