@samkni1961 What are you trying to download? The whole Turbo Tax program or a state program download? Will this help?
How to download your software from Turbo Tax
https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbo...
Access your downloads here
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download
