Did you try the download method instead of installing from the CD? Download it instead. Downloading better for many reasons.
There should be a card in the CD case or on the CD envelope that says how to download it and you will need the 14 or 16 digit code from it to enter.
How to install the Desktop CD/Download program with a License Code
How to install TurboTax CD/Download software with license code
But if you can't install the Desktop program and use the Online web version,
Sorry you can't apply the Desktop CD/Download program purchase to the Online version. They are separate prices and work different. You have to pay for online and try to get a refund for the Desktop program.
