Look at your 2021 return. Does it show a refund on line 35a? If the IRS changed your return they will send you a letter. Turbo Tax can't help with getting your refund. You have to ask the IRS about it. A lot of people answered the questions wrong last year and the IRS had to adjust their refunds.
Was your 2021 returns Accepted? When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc. What does it say?
How to Access prior year online returns
https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/00/270...
If you can't get the side menus to open up to access the prior year..... You need to start entering some basic Personal Info in 2022 for the side menu to open up. Just continue a little ways into 2022. I had to go though about 12 screens.
